Last updated: 15 October 2026
Who we are
Guide to Harmony (g2h.dk) is operated by Cristina, its founder.
We are committed to protecting your privacy and handling your personal data transparently in accordance with the General Data Protection Regulation (GDPR) and applicable Danish legislation.
Our website address is https://g2h.dk. If you have any questions about this Privacy Policy or your personal data, you can contact us at info@g2h.dk.
What personal data we collect and why
Newsletter and free resource signups
If you sign up to receive a free resource (such as our 72-Hour Preparedness Guide or the 7-Day Symptom Starter Log) or subscribe to email updates, we collect your email address and, where provided, your name. This data is processed by our email service provider, MailerLite, to deliver the resource you requested and any follow-up emails you’ve opted into. You can unsubscribe at any time using the link in any email we send. See MailerLite’s own privacy policy at https://www.mailerlite.com/legal/privacy-policy for how they handle data on our behalf.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies and similar technologies
We do not currently use analytics or advertising cookies. Google Analytics is switched off on this site until we have a working cookie-consent tool. If we switch it back on, we will ask for your consent first and update this policy.
Our chat assistant is only loaded when you click the “Chat with us” button. Nothing from Tidio is loaded or stored in your browser before that. Once you open the chat, Tidio stores a chat identifier and your conversation state in your browser’s local storage so your conversation continues as you move between pages, and our site remembers for the rest of your visit that you opened the chat.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies, for your convenience on future comments. These cookies last for one year.
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Chat assistant (live chat)
Our site has a chat window provided by Tidio. Questions are answered first by an AI assistant (Tidio’s Lyro), which guides you to Guide to Harmony’s own pages and guides. It cannot diagnose or give medication advice. You can ask to talk to a person at any time.
What happens when you use the chat
- You can ask questions without giving your name or email address. If you ask to talk to a person and nobody is online, the chat asks for your email address so we can reply by email.
- Your messages, any email address you give, and technical information such as your browser, device, IP address and approximate location are processed and stored by Tidio.
- To write its answers, the AI assistant processes your messages. Tidio states that its AI features use OpenAI (hosted in the EU), Anthropic (hosted in the US) and Google Cloud (hosted in the EU), and that these providers do not train their models on chat content.
- To find the right Guide to Harmony page, Tidio sends the text of your question to our own small lookup service, hosted by Netlify, Inc. (USA). The lookup service receives only the text of your question: not your name, email address or IP address. It sends back links and text from our public pages.
Who processes the data
- Tidio (Tidio LLC, USA, with Tidio Poland sp. z o.o.) processes chat data on our behalf under Tidio’s data processing agreement. Transfers to the USA are covered by the EU Standard Contractual Clauses in that agreement, and Tidio states that it processes data mainly within the EEA. See Tidio’s privacy policy.
- Netlify processes the question text on our behalf under Netlify’s data processing agreement. Netlify relies on the EU-U.S. Data Privacy Framework, with the EU Standard Contractual Clauses as a fallback. See Netlify’s privacy policy.
What is stored, and for how long
- Our lookup service does not store your question or the answer. For each question it keeps only a short technical note without your words (the time, which topic and pages were matched, and a safety category), in temporary memory that is cleared when the service restarts.
- Our hosting provider, Netlify, separately keeps short-lived technical logs of the lookup service running (for example the time of a request, how long it took and any error messages), for at least 24 hours. Our service does not write your question into these logs.
- Tidio keeps the chat conversation and any contact details in our Tidio account. We delete them no later than 90 days after the conversation, unless we still need them to deal with your request. You can ask us at info@g2h.dk for a copy or to have them deleted sooner.
Please be careful with personal details. The assistant does not need your name or health details to point you to the right page. Anything you choose to write, including information about your health, is processed as described above, so please only share what you are comfortable with.
We use the chat to answer your question and point you to relevant pages, which is the service you ask for when you start a chat.
Embedded content and outbound links
Articles on this site may include embedded content (such as videos) or links to external websites, including Amazon product pages for books or other products we recommend. Some of these links may be affiliate links. If you purchase through such a link, we may earn a small commission at no additional cost to you.
Who we share your data with
We share data only with the service providers named above (MailerLite for email delivery, Tidio for live chat and the chat assistant, Netlify for hosting our chat lookup service) to the extent needed for them to provide that service to us. We do not sell your personal data. If you request a password reset, your IP address will be included in the reset email.
Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. No online service can guarantee complete security, and we recommend using care when sharing sensitive information with us via email or contact forms.
International data transfers
Some of the service providers we use (including MailerLite and Tidio) may process your data outside the EU/EEA, including in the United States. Where this happens, we rely on appropriate safeguards recognized under GDPR, such as the European Commission’s Standard Contractual Clauses, to help ensure your data remains protected to a comparable standard as within the EU/EEA. Netlify, which hosts our chat lookup service, relies on the EU-U.S. Data Privacy Framework, with the Standard Contractual Clauses as a fallback.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically, rather than holding them in a moderation queue. Email addresses collected via our newsletter/resource signups are retained until you unsubscribe or ask us to delete them. Chat conversations are deleted no later than 90 days after the conversation, as described under “Chat assistant (live chat)” above.
Legal basis for processing
We process your personal data only where we have a lawful basis to do so, including your consent (for newsletters and optional cookies), the performance of a service you requested, compliance with legal obligations, or our legitimate interests in operating and improving the website.
Your rights
If you are in the EU/EEA, you have the right to access, correct, delete, restrict, or object to the processing of your personal data. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
You also have the right to request a copy of the personal data we hold about you and, where applicable, request that it be transferred to another service provider.
If you believe your personal data has been processed unlawfully, you also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at info@g2h.dk. We will respond to requests regarding your personal data within the time required by applicable law.
Contact
Questions about this policy can be sent to info@g2h.dk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, legal requirements, or the services we use. The “Last updated” date at the top of this page indicates when this Privacy Policy was most recently revised.